Delivery

We offer free local delivery within Singapore.

Average delivery is usually within 3 working days. Alternatively, customers can contact us to arrange self pickup from our store located at 1 Jalan Dusun Unit 02-16 S329363 (Off Balestier Road). 

For automatic litter box purchases, our staff will contact you within the next working day to make delivery arrangement. Depending on availability, we will try to work around your schedule and deliver at your preferred time and convenience.  

Warranty

We offer 6 months local warranty for all electronic products sold at our online store. These include our range of Automatic Litter Box (Petree, MEET & Catlink), Pet Feeders and Water Dispensers (Petkit, Furrytail and Pidan).

Our warranty extends to damage or defects caused by normal use.

Note that the warranty is invalid and rendered void if the product shows:

  1. Evidence of impact or shock, exposure to extreme heat, liquid, battery or chemical corrosion
  2. Evidence of abuse, mishandling, improper installation, operation or maintenance, use of wrong electrical supply or voltage or unapproved accessories
  3. Evidence of improper alteration, modification, adjustment, tampering or replacement of parts.

This warranty does not cover:

  1. Missing accessories or external parts of the product, unless such claim is made within 3 days from the date of original retail purchase
  2. Cosmetic damage to outer surface / finishing and external parts of the product, including without limitation cracks, dents or scratches on the exterior casing, screen, buttons and other attachments
  3. Deterioration of the product due to normal wear and tear, including without limitation rust or stains.

For warranty claims, please contact us at info@n-grace.com to schedule a service appointment at our store.

Note there is a $50 service fee for 2 way home pickup and return. Depending on the extend of damage/defect, we may repair or replace the product with the same or  similar product.